Policy Center
HeritageVastra Policies
These policies define how our marketplace handles returns, refunds, cancellations, shipping, data privacy, and platform usage responsibilities.
Return and Refund Policy
HeritageVastra is a marketplace platform connecting buyers with independent artisans and sellers. Returns and refunds are processed under platform rules with seller-level validation and quality checks.
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Cancellation Policy
Orders can be cancelled before dispatch. Once dispatched, standard return flow applies. HeritageVastra may also cancel orders for security, compliance, or operational reasons.
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Shipping and Delivery Policy
Delivery timelines vary by artisan location, product type, and customization level. Shipping commitments shown at checkout are estimates and not guaranteed deadlines.
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Exchange Policy
HeritageVastra supports eligible exchanges on a best-effort basis, primarily for size replacement, subject to artisan stock availability and product condition.
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Privacy Policy
HeritageVastra collects and processes personal data only for lawful marketplace operations such as order processing, customer support, fraud prevention, and platform improvements.
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Terms and Conditions
By using HeritageVastra, you agree to marketplace terms governing account usage, buyer-seller conduct, payments, listings, intellectual property, and dispute management.
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Seller and Artisan Responsibilities
All seller partners and artisans must maintain truthful listings, quality fulfillment, secure packaging, and cooperative dispute handling to protect customer trust.
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Dispute Resolution Policy
HeritageVastra acts as a neutral marketplace mediator when buyer-seller disagreements arise and resolves claims through documented evidence and defined timelines.
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Payments, Charges, and Settlement Policy
This policy defines payment authorization, refund rails, chargeback handling, and settlement controls for secure multi-party marketplace transactions.
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