HeritageVastra Policy

Exchange Policy

HeritageVastra supports eligible exchanges on a best-effort basis, primarily for size replacement, subject to artisan stock availability and product condition.

Last updated: 14 April 2026

Exchange Eligibility

Exchange requests should be raised within 7 days of delivery.
Only size exchange is supported for eligible products; design or craft swaps are not guaranteed.
Product must be unused, unwashed, with tags, original packaging, and invoice.

Exchange Exclusions

Custom, made-to-order, intimate-wear, and final-sale products are generally not exchangeable.
Products failing quality checks or missing tags are not eligible for exchange.
If stock with the same artisan is unavailable, exchange may be converted into return and refund.

Price Difference and Repeat Exchanges

If replacement item value is higher, buyer must pay the differential amount.
If replacement value is lower, differential amount is refunded as per standard refund timeline.
Only one exchange cycle may be allowed per order line unless mandated by support decision.

Need help with an active order or claim? Contact us via official support channels