HeritageVastra Policy

Privacy Policy

HeritageVastra collects and processes personal data only for lawful marketplace operations such as order processing, customer support, fraud prevention, and platform improvements.

Last updated: 14 April 2026

Information We Collect

Account profile details such as name, contact number, email, address, and order preferences.
Transactional data including orders, payments, invoices, and customer support records.
Technical data such as device signals, IP metadata, and session information for security and analytics.

How We Use Data

To manage orders, returns, refunds, communications, and dispute resolution.
To detect suspicious activity, policy abuse, payment fraud, and unauthorized access attempts.
To improve customer experience, recommendations, and platform performance with minimal required data.

Data Sharing and Protection

Relevant data is shared only with verified sellers, payment gateways, logistics partners, and lawful authorities when required.
Payment credentials are not stored in raw form on platform systems.
Security controls include role-based access, secure transport, and periodic audit practices.

User Rights and Retention

Users can request profile updates, support records, and account closure subject to legal retention requirements.
Data is retained only as long as needed for contractual, compliance, tax, fraud, and legal obligations.
For privacy requests, contact us through official support channels listed on the contact page.
Policy and data handling updates are published on the website with revised effective date.

Need help with an active order or claim? Contact us via official support channels