HeritageVastra Policy

Cancellation Policy

Orders can be cancelled before dispatch. Once dispatched, standard return flow applies. HeritageVastra may also cancel orders for security, compliance, or operational reasons.

Last updated: 14 April 2026

Customer Initiated Cancellation

You can cancel an order from the order page until it reaches dispatched status.
As an operational benchmark, orders may be cancelled freely in the initial order placement window before artisan workflow starts.
For multi-item orders, cancellation may be available at item level based on fulfillment status.
If cancellation is unavailable in the UI, contact support immediately with order ID.

Post-Dispatch Scenarios

Orders already dispatched cannot be cancelled and must follow return policy after delivery.
Refusal at doorstep may still incur logistics deductions where applicable.
If package is visibly tampered, reject delivery and report within 24 hours.

Platform or Seller Cancellation

Orders may be cancelled due to stock unavailability, pricing errors, suspected fraud, failed verification, or logistics non-serviceability.
In such cases, full refund for the cancelled line item is initiated automatically.
HeritageVastra reserves the right to run risk checks to protect buyers, sellers, and payment systems.

Made-to-Order and Custom Work

Custom or personalized orders cannot be cancelled once artisan production has started.
A non-refundable advance may apply for such orders to cover artisan work and raw materials.
For approved exceptions, any cancellation after production start may be eligible only for partial refund.

Need help with an active order or claim? Contact us via official support channels