HeritageVastra

HeritageVastra Policy

Return and Refund Policy

HeritageVastra is a marketplace platform connecting buyers with independent artisans and sellers. Returns and refunds are processed under platform rules with seller-level validation and quality checks.

Last updated: 14 April 2026

Return Window and Eligibility

  • Return requests must be raised within 7 calendar days of delivery.
  • Returns are accepted only for damaged, defective, wrong, missing, or materially misrepresented products.
  • Products must be unused, unwashed, with tags, original packaging, invoice, and all accessories.
  • Customized, made-to-order, intimate-wear, and hygiene-sensitive items are not returnable unless damaged, defective, or wrong item delivered.

Return Request Process

  • Raise a return request from your order details page and select the exact issue reason.
  • Upload clear product images and, wherever possible, unboxing proof for damaged, wrong, or missing-item claims.
  • Our support team and seller may review the request before approval to prevent misuse and fraud.

Refund Timelines and Modes

  • Prepaid order refunds are credited to the original payment method within 5 to 10 business days after quality check clearance.
  • For COD orders, refunds are issued to a verified bank account or UPI ID shared by the customer.
  • Wallet or credits based refunds, where enabled, may be processed faster than source-account refunds.
  • Shipping, gift wrap, or platform fees may be non-refundable unless the return reason is attributable to seller/platform error.

Quality Check and Rejection Conditions

  • Returned products failing quality checks may be shipped back to the customer.
  • Refunds can be refused for used, washed, tampered, stained, or tag-removed items.
  • Repeated abusive return behavior may trigger account-level restrictions for marketplace safety.

No Refund Scenarios

  • Return request submitted after the return window has expired.
  • Incorrect address, refusal without valid reason, or buyer-caused delivery failure.
  • Damage caused due to buyer handling, alteration, poor storage, or misuse after delivery.

Need help with an active order or claim? Contact us via official support channels

    Return and Refund Policy