HeritageVastra Policy

Terms and Conditions

By using HeritageVastra, you agree to marketplace terms governing account usage, buyer-seller conduct, payments, listings, intellectual property, and dispute management.

Last updated: 14 April 2026

Platform Role and User Responsibility

HeritageVastra acts as an intermediary marketplace connecting buyers with independent artisans and sellers.
Users must provide accurate information and must not use the platform for unlawful, abusive, or fraudulent activity.
Account holders are responsible for maintaining credential confidentiality and activity under their account.

Orders, Pricing, and Payments

Prices, availability, and offers can change without prior notice.
Orders are confirmed only after payment authorization and risk checks.
Platform may hold or reverse settlements in confirmed fraud, chargeback abuse, or legal non-compliance cases.

Seller Content and Intellectual Property

Sellers must list products with truthful descriptions, lawful content, and rights-cleared images.
Counterfeit, plagiarized, or legally restricted products are prohibited.
Marketplace branding, logos, and software assets remain property of HeritageVastra and cannot be reused without permission.

Liability and Dispute Handling

To the extent permitted by law, platform liability is limited to direct transaction value for proven claims.
Users should first attempt resolution through platform support channels.
Disputes are subject to applicable Indian laws and jurisdiction declared in final legal documentation.

Regulatory Framework

Marketplace operations are designed to align with Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020.
Digital platform processes also align with applicable obligations under the Information Technology Act, 2000.
Payments and settlement flows are handled through regulated payment partners and applicable settlement regulations.

Need help with an active order or claim? Contact us via official support channels