HeritageVastra Policy

Seller and Artisan Responsibilities

All seller partners and artisans must maintain truthful listings, quality fulfillment, secure packaging, and cooperative dispute handling to protect customer trust.

Last updated: 14 April 2026

Listing and Product Authenticity

Product images, descriptions, dimensions, materials, and craft origin must be accurate and non-misleading.
Counterfeit, plagiarized, or restricted goods are prohibited and may lead to immediate delisting.
Sellers must hold rights to product images and content uploaded on the platform.

Fulfillment and Post-Order Duties

Orders must be dispatched within promised timeline and with quality-assured packaging.
Sellers must proactively notify support of delays, stock-out risks, or inability to fulfill.
Approved return, replacement, and claim workflows must be supported with required evidence and timelines.

Compliance and Enforcement

Repeated quality failures, excessive complaint rates, or policy violations can trigger listing suspension or account action.
Settlement holds may apply in fraud, chargeback, or unresolved dispute scenarios.
Sellers must cooperate with audit, claim investigation, and legal compliance requests.

Need help with an active order or claim? Contact us via official support channels