HeritageVastra Policy

Payments, Charges, and Settlement Policy

This policy defines payment authorization, refund rails, chargeback handling, and settlement controls for secure multi-party marketplace transactions.

Last updated: 14 April 2026

Payment Authorization and Confirmation

Orders are treated as confirmed only after successful payment authorization and risk checks.
Payment failures, duplicate attempts, or timeout errors may require re-verification before fulfillment.
Platform reserves the right to block suspicious transactions for fraud prevention.

Refund Rails and Source Priority

Refunds are generally sent to original source account; exceptions may apply for COD and failed source routes.
COD refunds require a verified payout destination such as UPI ID or bank account.
Bank processing timelines vary and are outside direct platform control after refund instruction is submitted.

Chargebacks and Settlement Risk

In chargeback, fraud, or legal review scenarios, payouts or seller settlements may be temporarily held.
Platform may request documents from buyer or seller to defend payment disputes.
Confirmed abuse or policy violation can result in permanent account action and legal escalation.

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